General Questions

What kind of photo should I use?

Our artists are working hard to create the highest quality portraits and will enhance the quality of any picture you’ll choose.

Here’s what you should know before selecting a picture:

  • the entire face should be visible in the picture;
  • the face should be at a straight angle to the camera, not looking away;
  • the picture quality should be as good as possible, with all facial features visible when zoomed in.
Can you modify my portrait?

Yes! We can remove or add any features you might like! That includes removing glasses, tattoos, changing colors etc.

How do you create portraits?

All of our templates are original, created by our amazing artists, who constantly search for ideas for awesome new templates. We keep adding new templates every week, so be sure to check us out!

I don't see a portrait I like. Can you create a custom one for me?

We love a challenge and will draw a new template for you. Share your ideas with us and we will do our best to make them real!

Shipping Questions

How long does it take for my order to arrive?

On average, you should receive your order in 5 to 10 days.

Do you ship to where I live?

We ship worldwide!

Refund Related Questions

Can I get a refund if my order arrived damaged?

If you receive a damaged portrait, contact us, send us a picture and we will make sure you get a new one as soon as possible!

If for some reason you don’t want a replacement and would rather get your money back, we will issue you a refund.

Can I cancel my order?

You can cancel your order in 24 hours after the purchase.

Im unsatisfied with the product. Can I return it?

Once you have received the portrait and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.

Privacy Policy

What is your privacy policy?

We only save your data for the purposes of billing and shipping.

If you leave a review/comment and upload a picture/video, it may be used on our website or in our social media.

If you want us to remove a comment or review, please contact our support team at hello@swordandart.com